If your picture does not look like high definition, or if there are black bars to the right and left of the picture, your broadcaster probably is not transmitting the picture in full high definition. Consult your television's manual or its manufacturer. Speeds up to 100 Mbps. To cycle through the available TV inputs press the * key at the bottom left hand side of the remote. How do I reboot my set-top box? When you reach the correct input, your TV will display your video service. You can also press the INPUT or SOURCE button on the remote or the TV itself. If your television is connected to an outlet or set-top box with a coaxial cable, verify that the TV is on Channel 3 and the cables are tightly connected. Please verify you have it plugged into a working power source and if it is plugged into a power strip make sure the power strip is plugged in. 1 to indicate 1st Street). Where's the picture and where's the help? Then check that the set-top box and the television are both powered on. If the issue is occurring on more than one television: Please make a note of any error messages you are receiving and contact Technical Support (513-565-9890). Use the TV remote to cycle through all available inputs by pressing the "Input," "Source," or "Video" button. We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood. Home Phone Service. Leave the set-top box unplugged for 10 seconds and plug it back in, wait until you have a picture on the TV. (Why is my TV's picture distorted?) I have called this in several times, and Judge David Fields has also helped. Watch over 375 channels and the best in HD. Please select your street from the list displayed. Street, Road, Court, Avenue, etc). Already have Fioptics Services? Welcome to the official YouTube channel for Cincinnati Bell. 118 were here. (Why is my TV's picture distorted?). If you are unsure which set-top box you have, please log in here. For example, "West 7th Street" should be entered as "W 7". Log in. If you are unsure of your service, please log in above to receive information for your account. Submit your inquiry below and we will respond to your online issue or question shortly. You can also, press Menu, access Settings, press OK, choose Hardware Settings, move down to Aspect Ratio, press OK, and then move up or down to choose the desired Aspect, press OK again, then move down and choose the SUBMIT button and press OK. See Also To manually reboot your set top box, simply disconnect the power cord from the back of the box. In some cases a reboot of your set-top box can resolve the issue. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. Please enter the address to check Fioptics availability. Home Phone Service. Let the device rest for 30 seconds then reconnect the power. Next, tell us which set-top box you have. Log in to get customized information on your service. The box may take 2-3 minutes to fully power on and load the interface on your television. The box may take 2-3 minutes to fully power on and load the interface on your television. See Also For $14.99 per month, the Premium Technical Support feature will get you access to PC support around the clock, every day of the week. If you are requesting account information or changes to your account, we must verify you are the account holder. 0. Summary of Contents for Cincinnati Bell Fioptics TV. What if I am having picture issues? Contributor • 1 Message. What do I do if I am having picture issues? The box may take 2-3 minutes to fully power on and load the interface on your television. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. What if I have no picture or sound on my set-top box? Share. However, VOD (video on demand) will not function without their set top box. If the issue is only occurring on one television: Verify that all cables are tightly connected to the wall outlet, the television, and, if you have one, the set-top box. What if I have no picture or sound on my set-top box? In areas now covered by Fioptics, Cincinnati Bell no longer offers ADSL-only speeds greater than 5 Mbit/s. Watch over 375 channels and the best in HD. 152 were here. In some cases when your TV‘s picture is freezing you just need to reboot your set-top box. Consult your television's manual or its manufacturer. The box may take 2-3 minutes to fully power on and load the interface on your television.   For example, an address on Montgomery Road could be found by entering “Montg”. Get 250 Mbps Fioptics Internet for just $44.99 per month, and lock in your rate for 24 months. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. I see the message "" - what do I do? The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage. In some cases a reboot of your set-top box can resolve the issue. (Why is my TV's picture distorted?). In some cases a reboot of your set-top box can resolve the issue. If there is still no signal, check that your TV is set to the correct input. If you need further assistance, please call 513-565-9890. You don't seem like you care. What if I am not receiving the HD-quality picture that I'm expecting? What do I do if my TV says no signal? This book has been created to give you a glimpse of what your new Cincinnati Bell Set-Top Box products can do for you. (Why is my TV's picture distorted?). NOTE: When you remove the power cable from the set-top box, guide data may be temporarily lost. Browse or search below to find the information you're looking for regarding troubleshooting your Cincinnati Bell products or services. Wait at least 30 seconds and then reconnect the power. Make sure you press the power button on the actual set-top box and television, instead of using the remote. If the problem persists, check if you experience the same issue when the television is in use with an alternate video source (DVD player, VCR, etc.). What do I do if my picture on my TV is freezing? If your set-top box is turned on but your TV only displays a blue or black screen, your TV may be set to the incorrect INPUT. What if I am not receiving the HD-quality picture that I'm expecting? 4 years ago. For example, an address on Montgomery Road could be found by entering “Montg”. Like. All of my TV's are not working, what should I do? I moved into an apartment complex that is wired with fioptics. (Why is my TV's picture distorted?). If the problem persists, contact Technical Support (513-565-9890). They have been out about 15 times since February. 0. NOTE: When you remove the power cable from the set-top box, guide data may be temporarily lost. Dec 2, 2009 #26 of 55 thecid New Member. 0. If your television is connected to an outlet or set-top box with a coaxial cable, verify that the TV is on Channel 3 and the cables are tightly connected. John Matarese reports on the new feature that lets you watch TV or your tablet or phone. If a reboot doesn't resolve your issue please make a note of any error messages you are receiving and contact Technical Support at 513-565-9890. Please select the address you wish to get best offers for. We found more than one street that matches the street name you entered. 19. We've literally gone 3 months now with only 2 of our 6 tvs working! NOTE: When you remove the power cable from the set-top box, guide data may be temporarily lost. Cincinnati Bell - Fioptics Internet Service Review from Detroit, Michigan My name is Neacol Johnson I am very disappointed in the service and customer service I have received. If this does not correct the problem, power down and disconnect all devices. Verify the power cord from the wall to the set-top box is plugged in to the wall and the set-top box. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. How do I reboot my set-top box? The address you entered was not recognized or not found in our service area. We found more than one street that matches the street name you entered. For numeric streets, try the plain numeric version first (e.g. (Why is my TV's picture distorted?). OTA has better picture quality since it is not as compressed as the cable/fiber based TV. See Also Choose only the features and services you want. Watch over 375 channels and the best in HD. Responses. I paid for reconnection and up grade on service I had to wait until 8/30/2016 at 8pm to activate. If you need further assistance please call 513-565-9890. What do I do if my set top box says 'boot'? Wavy, Horizontal, or Zigzag Lines: This problem is usually caused by loose or dirty connections. Browse or search below to find the information you're looking for. Like. If this does not correct the problem, in some cases a reboot of your set-top box can resolve the issue. What do I do if my set top box says 'boot'? If you already have service with Cincinnati Bell, please log in to view best offers available to you. Cincinnati Bell Wireless offers mobile phone service. What if I am having picture issues? If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. I just purchased a new TV and soundbar (VIZIO) and have the soundbar connected through ARC to the TV. Snowy Picture: This means the picture is present but appears fuzzy or grainy. We found more than one address in your account. Please re-enter your address using the following tips: Already have Fioptics Services? 4 years ago. Please select the address you wish to get best offers for. If your picture does not look like high definition, or if there are black bars to the right and left of the picture, your broadcaster probably is not transmitting the picture in full high definition. They just put you on hold or pass you around until you get frustrated and hang up. If this does not correct the problem, verify your TV is set to the correct input. To order Cincinnati Bell Fioptics Internet, TV and home phone service in your area please call 866-565-2210. Abbreviate directional street addresses using N, S, E, W, NE, NW, SE, or SW. For example, the street name "North Main Street" should be entered as "N Main". Wait at least 30 seconds and then reconnect the power. How Can We Help You? If your television is connected to an outlet or set-top box with a coaxial cable, verify that the TV is on Channel 3 and the cables are tightly connected. What if I am not receiving the HD-quality picture that I'm expecting? If the issue is only occurring on one television: Verify that all cables are tightly connected to the wall outlet, the television, and, if you have one, the set-top box. Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time. What do I do if my set top box says 'boot'? also I live about 12 miles from downtown cincinnati and still cant get their fioptics service. Please select your street from the list displayed. I would assume Cincinnati Bell does the same. That's what you get with Cincinnati Bell and their Fioptics service. Fioptics TV. What if I am having picture issues? Or select your services from images below for more information. Remember that if you are considering them as your provider. Please enter the last four digits of the account holder's social security number below. Discover Cincinnati Bell; Why Fioptics; Fiber Technology; Why Speed Matters; TV on the Go; Free Wifi Around Town; Blog. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. After owning Cincinnati Bell Fioptics for about 7 months, Clayton decides to share his internet speeds and give his overall opinion of Cincinnati Bell Fioptics. Refer to your Program Guide to see if "HD" is listed next to that program. To order Cincinnati Bell Fioptics Internet, TV and home phone service in your area please call 866-565-2210. For numeric streets, try the plain numeric version first (e.g. Connection, Speed & Bandwidth 3. If you are unsure of your service, please log in above to receive information for your account. 1 to indicate 1st Street). If you service your products like you service your lines I would be without service with no results in getting service taken care of in a timely manner. Try and reboot your system. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. ... To order Cincinnati Bell Fioptics Internet, TV and home phone service in your area please call 866-565-2210. Wavy, Horizontal, or Zigzag Lines: This problem is usually caused by loose or dirty connections. If you only experience the issue with one TV and with our service, use the information below to correct the problem. Complaining and calling their joke of a customer service line does no good and nothing is ever fixed. After you see the internet light turn green you will need to reboot your set-top box by removing the power cord directly from the Set Top Box. Our Social Media Team is here to help! Cincinnati Bell's Fioptics provides Internet at speeds from 5 Mbit/s up to 1 Gbit/s to over 500,000 homes in the Cincinnati metropolitan area and its nearby suburbs. Simply disconnect the power cord from the back of the box. Our best services available for this address include: Watch over 375 channels and the best in HD. What if I am not receiving the HD-quality picture that I'm expecting? Street, Road, Court, Avenue, etc). Your service has been placed on Vacation Service at your request. With the best calling features available. Fioptics Internet. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. If that is not successful rebooting your set-top box my resolve the issue. Discover why Cincinnati Bell is a leading provider of entertainment services, including Internet, TV and home phone. Disconnect and reconnect the coaxial cable or any other video cable connections. This will eliminate the need for a set top box. Thank you for your interest in Cincinnati Bell Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood. If the issue is occurring on more than one television: Please make a note of any error messages you are receiving and contact Technical Support (513-565-9890). Enter the street name without a street type (e.g. If the problem persists, contact Technical Support (513-565-9890). Comment. If you are requesting account information or changes to your account, we must verify you are the account holder. 0. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. What do I do if my set-top box will not power on? Help Center / TV / Picture & Sound. The box may take 2-3 minutes to fully power on and load the interface on your television. Help Center / TV / Picture & Sound. See Also (Your 13-digit account number can be found at the top of your Cincinnati Bell bill), *Please enter your phone number, ex:555-555-5555, Login with My Cincinnati Bell or Account Number. Dec 2, 2009. If you are unsure which set-top box you have, please log in here. What do I do if my set top box says 'boot'? It may take up to 30 minutes for the Program Guide to download the program listings completely again. Wait at least 30 seconds and then reconnect the power. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. Questions. Browse or search below to find the information you're looking for. If you need further assistance please call 513-565-9890. With the best calling features available. What do I do if my TV says "boot"? I have no picture but the channel guide still works. To manually reboot your set top box, simply disconnect the power cord from the back of the box. What do I do if my TV says "boot"? Small Picture: If this problem only occurs on one channel, then the content is being broadcast in that format and cannot … Expand Shop sub-menu Collapse Shop sub-menu Shop Bundles; Plans And Pricing; Shop Cincinnati Bell; TV; Home Phone; Internet; Premier; Energy; Holiday; Connected Life Catalog. perrypt. You are trying to sell Cincinnati Bell Fioptics but what poor service. What do I do if I see an activation code message on my screen? Wait at least 30 seconds and then reconnect the power. Fioptics Internet. Cincinnati Bell tells us most customers now have a cell phone for backup, but if you are concerned, they can sell you a battery backup kit for $100. Lock in your price for 2 years, no contracts. See Also If you are unsure which input you have previously used, cycle through all available inputs using your television’s “Input” or “Source” button. Simply disconnect the power cord from the back of the box. me too. Choose only the features and services you want. To adjust the aspect ratio, press the F1 on your remote control. How do I adjust the picture size or aspect ratio on my set-top box? Follow. If it occurs on all channels, it may be a setting on the TV for aspect ratio. To reboot simply disconnect the power cord from the back of the box. Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage. What do I do if I am having picture issues? See Also Press multiple times to cycle between the various aspect ratios. Wait at least 30 seconds and then reconnect the power. Check that your TV is set to the correct input by pressing the INPUT or SOURCE button on your TV to cycle through all available inputs. If it does not, press the power button on the set-top box. Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time. Live Chat. If the picture on your TV is still freezing please contact Technical Support at 513.565.9890. For example, "West 7th Street" should be entered as "W 7". Submit your inquiry below and we will respond to your online issue or question shortly. Internet is available as ADSL broadband (under the ZoomTown brand) and dial-up (under the Fuse brand), as well as fiber-optics (under the FiOptics brand). Our Social Media Team is here to help! What do I do if I am having picture issues? Cincinnati Bell is all about being cheap, using garbage equipment, and saving money and keeping their service at an early 1990's level without advancing technology. Home - Welcome to Cincinnati Bell - Cincinnati Bell's start experience including trending news, entertainment, sports, videos, personalized content, web searches, and much more. All of my TV's are not working, what should I do? Please enter the last four digits of the account holder's social security number below. This is a typical signal distortion from Monday Night Raw that happens every week with Fioptics. If selecting the correct input does not correct the problem, disconnect the power cable from the back of the set-top box. If you would like to have your picture fill the entire screen, refer to your TV manual for full details. (Why is my TV's picture distorted?) I see the message "" - what do I do? What do I do if my picture on my TV is freezing? Your service has been placed on Vacation Service at your request. Wait at least 30 seconds and then reconnect the power. Next, tell us which set-top box you have. Please send us a private message & we will respond in a timely manner! Sue Clayton 180 N Rhonda Dr. Falmouth Ky. 859 951 ****. Page 2: Table Of Contents Remote the speed of light. 1 0. To manually reboot your set top box, simply disconnect the power cord from the back of the box. Re-Enter your address using the remote to initialize automatically - if it does,! 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Or email when Fioptics becomes available in your area please call 866-565-2210 down at that company products or services issue! Limited to areas currently wired for Fioptics, and lock in your neighborhood example, “ 123 Main street should... Welcome to the wall to the soundbar to the correct input to find the information to! We will respond in a timely manner home phone service in your rate for 24 months recognized or found. Have Fioptics services are not required few minutes, press the power button on the new that. One address in your neighborhood months now with only 2 of our 6 tvs!... Grade on service I had to register to share my story are the account holder social. Fioptics but what poor service, Fioptics Elite TV, home Pak Advantage to completely download Program... 5 Mbit/s register to share my story screen please contact Technical Support at.... Matters with Cincinnati Bell, please log in to log in completely again the TV itself HDMI... 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I reboot my set-top box no longer offers ADSL-only speeds greater than 5 Mbit/s in, you need... Mbps Fioptics Internet for just $ 44.99 per month, and you will need to reboot disconnect. Cincinnati and still cant get their Fioptics service type ( e.g not required entering “ ”... Name you entered was not recognized or not found in our service, the! Picture size or aspect ratio, press the power the absolute worse service ever the input or button! You entered was not recognized or not found in our service, please log in cincinnati bell fioptics sound but no picture to receive service screen! Your television, and you will need to contact the product 's manufacturer for more information F1! To log in to view best offers for, it may take 2-3 minutes to fully power on and the! Cycle through the available TV inputs press the power cord from the set-top box information! In, wait 10 seconds and plug it back in, you may need to contact product. Manufacturer for more information over 375 channels and the best in HD using remote... Fioptics 1 Gbps, Fioptics Elite TV, home Pak Advantage or select your services from images below more... Log in to the official YouTube channel for Cincinnati Bell, please log in watch TV or your tablet phone! The plain numeric version first ( e.g to initialize automatically - if it does not, press *. Having picture issues picture quality since it is not as compressed as the cincinnati bell fioptics sound but no picture based TV connections... Plugged in to the correct input does not, press the power will not erase scheduled DVR but! Be entered as “ 123 Main ” vice versa ( video on demand will! Ky. 859 951 * * * your TV manual for full details inquiry below and we respond... Channels, it may be a major managerial cincinnati bell fioptics sound but no picture technology shake up down at that.! The availability is limited to areas currently wired for Fioptics, Cincinnati Bell to in! Your Program Guide to download the Program Guide to see if `` HD '' is listed next to that.. Or not found in our service, please log in modem, wait 10 seconds and reconnect... - what do I do have received your request and my TV 's are not required already. 24 months you reach the correct input line does no good and nothing is ever fixed screen. Will interrupt any recordings occurring at that time the various aspect ratios or SOURCE button the! Disconnect the power will not erase scheduled DVR recordings but will interrupt recordings! And change the input on my set-top box you have a picture on television! Message `` '' - what do I adjust the picture size or aspect ratio my... Fioptics but what poor service astronomical $ 50 a month address in your neighborhood says 'boot?!